Rokel Commercial Bank (RCBank) has announced new details and significant changes for former customers of Union Trust Bank (UTB) in Sierra Leone, following the successful completion of their onboarding onto the RCB banking system. The migration marks a significant step in integrating accounts from the defunct UTB into RCBank's operations, ensuring a smooth transition for thousands of customers. RCBank reaffirmed its commitment to ensuring secure, reliable, and improved banking services throughout this transition period for all affected customers. The bank emphasized its dedication to upholding service standards while integrating the new accounts, promising continued support and transparency during this key phase. This full integration process aims to provide former UTB clients with access to RCBank's strong financial services and infrastructure.
New Banking Details and Procedures
Rokel Commercial Bank (RCBank) has outlined specific procedures for former Union Trust Bank (UTB) customers as they integrate into the new system. The bank plans to redistribute new RCB-branded cheque books to these customers, an initiative that follows the completion of the extensive account migration process. This key step ensures that all former UTB account holders will have the necessary tools for their banking transactions under the RCBank umbrella. RCBank will communicate directly with customers via SMS messages or telephone calls regarding the collection schedule for their new cheque books, aiming to provide clear and timely instructions. The bank aims to ensure a smooth transition for all affected individuals as they integrate into RCBank's systems, minimizing disruption to their financial activities.
RCBank informed customers in a recent announcement that all former UTB account numbers have been successfully migrated to new RCB account numbers. This means that customers will now operate under a new account structure within the RCBank system. For customers who require urgent cheque transactions, RCBank has provided a specific directive: they are advised to visit any RCBank branch. These customers are required to present valid identification to facilitate their transactions, ensuring security and proper verification. This measure aims to ensure continued service availability for former UTB customers during the transition period, allowing essential financial activities to proceed without undue delay.
Full Customer Support Channels
To facilitate a smooth transition and address any concerns, Rokel Commercial Bank (RCBank) has established multiple customer support channels. For general inquiries, RCBank has provided several customer care contact numbers: +232 76623128, +232 76188700, or +232 78507745. These lines are available to assist all RCBank customers, including those newly integrated from UTB, with a wide range of banking queries.
Recognizing the specific needs of its newly onboarded clientele, former Union Trust Bank (UTB) customers seeking assistance can specifically reach out via dedicated lines: +232 76698066 or +232 78847992. These specialized contact points are designed to provide tailored support for issues related to the migration process and new account details. Additionally, the Bank also maintains a convenient toll-free line, accessible by dialing 2527 or 940, offering an accessible option for urgent queries without incurring call charges. RCBank acknowledged potential disruptions caused by the migration process, which, despite careful planning, can sometimes lead to temporary inconveniences. "We sincerely apologize for any inconvenience this may cause and appreciate your patience and cooperation during this transition," the Bank stated in its official communication. These full channels are intended to support customers through every step of the integration of accounts and services, reinforcing RCBank's commitment to customer satisfaction.
Commitment and Apology
Rokel Commercial Bank (RCBank) announced in a press release dated Sunday, August 31, 2026, that all account numbers previously held with Union Trust Bank (UTB) have been successfully migrated to new RCBank account numbers. This migration marks a procedural step in the ongoing integration of UTB's former customer base into RCBank's system. The bank's statement confirmed the completion of this key phase of the transition in Sierra Leone, showing the diligent efforts made to ensure a smooth transfer of customer data and financial records. The bank continues to work towards full integration, ensuring that former UTB customers experience the full benefits and stability of RCBank's services.
